OnePlus opens new Exclusive Service Centres in Bengaluru, Chennai and Hyderabad

     OnePlus today announced that it recently opened Exclusive Service Centres at prime retail destinations in Bengaluru (Brigade Road), Hyderabad (Manjeera Mall) and Chennai (T Nagar). The new service centers aim to set a new benchmark of service excellence and to further improve the current customer satisfaction index with 78% issues already being resolved within two hours including delivery.

     The company now has 15 exclusive service centers and the company expects to open 25 premium exclusive service centers (with 3 more centers in Delhi, Mumbai, and Jaipur later this month) across top cities by end of 2018.

     In addition, OnePlus offers service in 35 cities through a robust network of multi-branded partner service centers and a complimentary pan-India pick-up and drop service for users from outside these cities.

     Some of the key highlights of the OnePlus Exclusive Service Centers are as follows:

• Guaranteed 1-hour turn around time (TAT) for a majority of the service issues.
• Extended open hours everyday from 11 am - 8 pm (incl. lunch time and weekends) to offer a hassle-free and seamless service during any time of the day, so working professionals can schedule a visit as per their convenience.
• Trained and friendly staff with open repair counters for F2F interactions with technicians for real-time service and added transparency.
• One of the biggest and the most premium exclusive smartphone service centers (with sizes ranging from 1,000-2,400 sq ft) conveniently located at prime locations for easy commute and accessibility.
• Guests are also welcome to visit anytime and avail complimentary high-speed internet along with other engagement and recreational activities including VIP zone and a game room with Playstation 4 at select stores to further enhance user experience.

    Commenting on the same. Vikas Agarwal, General Manager, OnePlus India said:

OnePlus is committed to achieving the highest level of customer satisfaction through an industry leading after-sales service experience. OnePlus Exclusive Service Centers promise complete peace of mind with guaranteed 1-hour TAT to further strengthen the trust that our community has placed in us.